SRM (CRM for the Service Industry)
Today, services have more relevance than sales. A good product may not get required acceptance by customers at large due to untimely, and inadequate services as well as effective feedback. Lack of service history information with service centers does not go well with them.
In addition, service centers are no longer considered “Cost Centers” but “Profit Centers” as they are expected to generate revenues from customers as well. All these have made service center role an important one in the success story of a Product be it a Desktop, TV, Vehicle, or similar products.
In order to automate process of a Service Center, we have developed “Service CRM”. It provides an excellent platform to manage appointments, define service(s) needed, identify type of service (Repairs / Maintenance), type of service category (warranty / extended warranty / AMC) etc.
It has provision to capture “service sales” at the service center supported by detailed dashboard and reports to evaluate daily progress and analyze information on service TAT and cross selling opportunities.
Our product is suited for all kinds of service center, though currently it is running successfully in number of automobile service centers.
To know more about our product, request for a demo on firstname.lastname@example.org